Is Your Business at Risk Due to Amendment 73 to the Consumer Protection Law?
Have you ever experienced that moment when you hear about a new legal change and start imagining its potential impact on your business? That's exactly what happened recently when Amendment 73 to the Consumer Protection Law was announced. Business owners across the country began to wonder, 'Should I be worried?'.
The new amendment requires recording sales calls with private clients and retaining them. However, not every business needs to panic. This law applies only to ten specific fields listed in the ninth appendix of the law. Before you rush to invest in recording systems, it's worth checking if your business falls under one of these categories.
What Do the Courts / Law Actually Consider?
What exactly does Amendment 73 to the Consumer Protection Law stipulate? The law requires businesses to record sales calls with private clients and retain those recordings. However, the law applies only to ten fields specified in the ninth appendix of the law. So, if you do not operate within one of these fields, the law does not apply to you.
The fields include, among others, the sale of loans, household gas, mobile services, internet, and television. If your business does not engage in one of these fields, you are exempt from the requirement to record sales calls.
It's important to understand that the law pertains only to B2C transactions, meaning sales to private consumers. If you are engaged in business-to-business (B2B) sales, the law does not apply to you.
When Is It Relevant — Checklist
- ✓Do you sell loans to private clients?
- ✓Do you supply household gas?
- ✓Are you involved in mobile services, internet, or television?
- ✓Do you offer services like tax refunds or credit rating improvement over the phone?
The Specific Law That Applies
The law requires recording sales calls with private clients and retaining those recordings. Non-compliance may lead to significant fines and exposure to legal claims. It's important to understand if your business falls under one of the fields mandated by the ninth appendix.
Questions Everyone Asks — And No One Asks the Lawyer
Real Situations — Which Side Are You On?
- ✓A fitness trainer selling training packages over the phone: exempt from the law.
- ✓A mobile company calling prospective clients: must comply with the amendment's requirements.
- ✓A cosmetologist conducting face-to-face sales: exempt from the law.
What to Do Right Now
Ensure you understand your business's area of operation and whether it falls under the requirements of Amendment 73.
If you continue to ignore the law, you may face fines and legal claims. Seek legal advice to ensure you are meeting all requirements.